Staying agile in an OTT world: Why operators are still slow off the mark in digital services


With the arrival of OTT content providers, the way we use our phones has undoubtedly changed. Facebook, WhatsApp, Viber and Skype dominate the communications markets and new services are being launched with increasing rapidity, and operators have found themselves with eroding profits and now face the question of how to become better service providers in order to keep up with these digital disruptors. Reports from Juniper Research have also predicted that...

2016’s key industry trends: IoT hype and big data disillusionment


The past year has seen an increasing need for operators to adopt new methods, learn from their customers in the market, and provide an excellent customer experience globally.  With demand from operators to provide customer-centric care continuing to rise, 2016 will see communications service providers (CSPs) face several fresh challenges.

Here is how CSPs can seek to remain competitive and profitable in the midst of new technological and commercial...

By subscription only? Redefining consumer business models for CSPs


In October I looked at subscription business models from an IoT angle. This time around, let’s discuss subscriptions from a slightly different standpoint. With the recent European Commission decision to effectively outlaw the current roaming charge model and the impending mainstream availability of standards-based remotely programmable embedded SIMs, things may never be the same again.

For the purpose of this discussion it does not really matter...

How can the IoT move to a subscription-only model?


Back in September I explored the possibilities of subscription-based business models in the CSP environment and hinted at some very large future opportunities in the Internet of Things (IoT) space. So let’s look at that side of things a bit more closely to understand what I’m talking about.

Firstly, let’s try and understand what the IoT actually is. Definitions vary depending on who you ask, but one common denominator to all of them...

By subscription only: The future of traditional telecoms services?


Among the sweeping changes taking place within the telecommunications industry, the popularity of subscription based business models seems to consistently resonate as one of the top concerns for all involved. With new players entering the field on a weekly basis, the business model of communication service providers (CSPs) will never be the same again.

Despite a number of variations introduced over the years, telecommunication services have...

The telcos’ perspective: Leading cross-industry business transformation through IoT


The Internet of Things (IoT) is one of the most discussed topics in the telecoms industry today. With subscriber growth tapering off even in geographic regions that were late to mobile adoption and a host of over the top (OTT) players creating a challenging outlook for services beyond the traditional telecommunications space, it is understandable that communications service providers (CSPs) are looking for new opportunities. But while there is definitely a...