T-Mobile US blames issues on severe weather in several areas

T-Mobile US blames issues on severe weather in several areas
Ryan is an editor at TechForge Media with over a decade of experience covering the latest technology and interviewing leading industry figures. He can often be sighted at tech conferences with a strong coffee in one hand and a laptop in the other. If it's geeky, he’s probably into it. Find him on Twitter: @Gadget_Ry

T-Mobile US blames network issues on severe weather being experienced across the country, especially in Texas.

DownDetector received a large spike in problem reports yesterday which tapered off for a while but picked back up again in recent hours:

The majority (53%) of reported problems related to lack of access to mobile data, followed by difficulties making calls (28%) and no signal (18%) entirely.

In a tweet, T-Mobile CTO Neville Ray acknowledged the issues:

As noted by Ray, it seems customers in Texas are having the most difficulties:

A deadly winter storm is causing havoc across many parts of the South and mid-section of the country but Texas has faced some of the worst of it. Over 4.1 million Texans have woke up without power as record low temperatures caused an energy demand spike the state’s electric grid was unable to keep up with.

The folks manning T-Mobile’s support Twitter account are having to do overtime at the moment:

For those affected, T-Mobile recommends the following:

  • If you have home broadband and power but no mobile service, try Wi-Fi calling, which allows T-Mobile and Sprint customers with capable devices to text and make and receive voice calls via any capable Wi-Fi connection. IMPORTANT: If you have to call 911 using Wi-Fi, be sure to give your address to the operator.
  • If your mobile service is working, please try to keep calls to a minimum and as short as possible. This helps reduce the load on our network so others can get through.
  • Send a text instead of making a call. Text messages get through easier during times of congestion.

Naturally, people are turning to their mobile devices during the blackout for both help and entertainment during the blackout. However, it seems T-Mobile is struggling with the weather conditions and extra demand.

(Image Credit: Dan Koeck/AP Images for T‑Mobile)

Interested in hearing industry leaders discuss subjects like this? Attend the co-located 5G Expo, IoT Tech Expo, Blockchain Expo, AI & Big Data Expo, and Cyber Security & Cloud Expo World Series with upcoming events in Silicon Valley, London, and Amsterdam.

Tags: , , , , , , ,

View Comments
Leave a comment

Leave a Reply

Your email address will not be published. Required fields are marked *