Research: Slow broadband is costing SMEs

(Image Credit: iStockPhoto/Phili19)

Although it's anticipated the average employee spends just 15 minutes per day waiting for web-based requests to complete – across eight members of staff that adds up to a full day wasted over the course of a week. 

In new research commissioned by Virgin Media Business, over 1,100 senior "decision makers" in small UK businesses were questioned about the impact of slow broadband on their companies. 57% of the...

The SME opportunity: Bill shock and customer data

You might have heard about a story appearing in the press recently, which reported that a UK customer was hit with two bills which amounted to a staggering £19,000.

While originally intent on the bill being paid, it later emerged the cost was a result of a fault with the customer's device, which was (unexpectedly) sending and receiving vast amounts of data, and the bill was ultimately waived. In a similar gaffe in October 2012, a French telephone user was sent a bill for 12...

Blackberry service improves but brand damage is done

Blackberry assured its users that services across Europe, the Middle East, Africa and India were ‘operating with significant improvement’ this morning, following a disastrous three day outage.

Users of Blackberry’s messaging and email services worldwide have been experiencing severe disruption since the 10 October, when a core switch failure within RIM’s infrastructure at its data centre in Slough, Berkshire in the UK caused the system to fall...