How telcos can win and retain customers with analytics

In the shifting telecommunications landscape, identifying competitors is more difficult than it used to be. Telecommunications companies (telcos) are no longer just competing among themselves for customers – they must now fend off challenges from device manufacturers and over-the-top (OTT) services running on their network infrastructure, as well as popular digital service providers such as Amazon, Netflix, and Spotify.

Price is no longer an effective differentiator. Years of...

Why ZTE believes AI automation will play a crucial role in the telecoms industry

MWC ZTE has a firm belief that, in the telecoms industry, AI automation has a crucial role to play - and that impending 5G networks will bank very much on the capabilities of AI for operational support as well as management of infrastructure and business functions.

The company also believes that ‘AI for operations’ represents a bigger opportunity for providers of telecom services to occupy a top position in the future market. 

These beliefs are at the...

Meet the ‘telcobots’ – who can save their operator masters billions and enhance customer engagement

ABI Research's new report has projected that telcos can save up to $1.2 billion on customer care management by 2022 by turning to ‘telcobots’ – or rather, telco virtual assistants.

The report, titled “Artificial Intelligence in Telecom Networks”, said that an increasing number of telcos are turning to artificial intelligence to enhance customer engagement and subsequently cut down churn rates. On top of that some telcos are competing directly with...

Editorial: Building an open, programmable city

(Image Credit: iStockPhoto/bubaone)

Bristol, a city in the South West of England, has gained international exposure in recent months thanks to becoming the European Green Capital. During yesterday's 'Bristol is Open' launch, we got to see how the city is prepared to lead the way for connected cities thanks to a range of partnerships and a world-leading infrastructure...

To understand how the city is positioned to lead the way on a global scale, we first have to give you a...

MWC15: Panasonic becomes a MVNO

“When most people think of Panasonic, they think of televisions” is the honest claim made on-stage by an exec from the Japanese firm at Mobile World Congress. It’s a humble start, just before the company paves the way forward for the IoT with the launch of their own MVNO service.

Partnering with Vodafone, Panasonic says it will offer connectivity to their customers in over 40 countries for one flat tariff. This will ensure all their devices which would benefit from...